Emergency department staff views of NHS 111 First: qualitative interview study in England
Emergency Medicine Journal
AUGUST 23, 2023
In 2020, 111 First was introduced to triage patients before entry to the ED and to offer direct booking for patients needing ED or urgent care into same-day arrival time slots. 111 First continues to be used post pandemic, but concerns about patient safety, delays or inequities in accessing care have been voiced.
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