Goodhart’s law and patient satisfaction
33 Charts
NOVEMBER 22, 2021
Goodhart’s law suggests that when a measure becomes a target, it ceases to be a good measure. When I first read this I couldn’t help but think of healthcare and the quest for the perfect patient satisfaction score. The problem is that as soon as we steer physician behavior and teach to the test , patient satisfaction scores stop being a valid measure.
Let's personalize your content