The ‘Hidden C’
Don't Forget the Bubbles
JUNE 17, 2024
In such situations, ‘soft skills’ such as teamwork, compassionate leadership, strong interpersonal communication, and psychological safety are essential. High levels of incivility correlate with adverse outcomes for patients, staff, and the organisation. 2014 Jun 26;23(12):653-9. British journal of nursing. 2015 May;30:656-74.
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